How we work
From shop to ERP to reporting
We are the team that builds, connects and runs them.
We work with e-commerce companies whose operations run across many systems: shop, ERP, warehouse, support, returns, CRM, billing and reporting.
Best fit
- ✓ Heads of e-commerce, operations and digital who need a team that delivers
- ✓ Teams whose shop, ERP, warehouse and reporting are still connected by hand
- ✓ Companies that want an outsourced engineering team instead of building one in-house
The delivery model
Clear phases, controllable scope, visible progress — with one goal: More team capacity · Better decisions · Faster execution.
Architecture & priority mapping
We review the current stack, identify the bottlenecks, and decide what should be fixed, rebuilt, or simplified first.
- ✓ Shop, ERP and warehouse integration review
- ✓ Data flow, reporting and tracking review
- ✓ Support, returns, CRM and billing review
- ✓ Constraints, dependencies, and rollout sequence
Execution sprints
We implement the highest-leverage system changes first — with clear scope, staged delivery, and measurable outputs.
- ✓ Build shop, ERP and warehouse integrations
- ✓ Automate order, returns and billing processes
- ✓ Put reporting on a clean data foundation
- ✓ Improve shop frontend and performance
Making data and automation work
Once the foundation is clean, we connect the operational layer: data pipelines, workflow logic, and AI where it takes work off your team's plate.
- ✓ Supabase / Postgres foundations where needed
- ✓ Agent and workflow orchestration via n8n
- ✓ Operational automations instead of brittle demos
- ✓ System documentation and internal enablement
Operate, monitor, and improve
After go-live we stay on as your team. Day-to-day collaboration — tasks, approvals, automations, reporting — runs in Sally. If you like, we host your website and shop via hartmut.io, including updates, monitoring and incident handling.
- ✓ Monitoring and incident handling
- ✓ Iteration on UX, flows, and performance
- ✓ Clean handovers and documentation
- ✓ Ongoing buildout when new bottlenecks appear
Not what we’re for
Where should we start with you?
Start with a Systems Fit Call. We use it to define the right sequence: what to fix, what to build, and what to ignore.